Case Studies - Fox & Farmer Law Firm
Knoxville, TN
20 five star reviews in first month and score increase from 3.8 to 4.0
The Problem
Low 3.8 Google Maps Rating
When Fox and Farmer Law Firm came to us they had right around 100 Google reviews but their score was sitting at 3.8 which was hurting their brand and growth.
With that many reviews in place already they needed a large influx of positive reviews to improve their score quickly.
The Solution
Reach Out To Past Clients That Never Left A Review
After signing up with Prosperly we created a campaign specifically tailored to re-engage and convince clients that had closed cases over the last couple of years to leave a review.
There was some risk of reaching out to clients didn’t have a 5-star experience but because Prosperly can redirect negative reviews we were able to capture those and redirect them to be dealt with in-house.
The Outcome
20 new 5-star Reviews And Score Increase To 4.0 Stars
By taking advantage of past clients who were ready to leave a review we were able to secure 20 new 5-star reviews for Fox & Farmer in less than 30 days.
This meant an increase in their overall score from 3.8 to 4.0 and growing.
Our system was also able to redirect 4 reviews that would have brought their score down and they were able to deal with those clients in-house.
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