Team Ledesma Allstate collected over 100 reviews and opened a second location
The Problem
Negative Reviews Had Hurt Their Google Score
When the team at Fox & Farmer came to us they already had over 100 Google reviews but without a real system in place they had received some negative reviews and their score was now below 4 sitting at 3.8. With competitors all showing scores of 4.4 and above it was critical to get their score up as soon as possible.
The Solution
Because we needed a lot of 5-star reviews quickly, one of the very first things we did with Fox & Farmer is put together a list of recent past clients that we could reach out to. We created a “Past Clients Campaign” and used our SMS outreach feature along with our automatic follow ups to request reviews from all of these past clients.
The Outcome
Taking advantage of reaching out to past clients allowed Fox & Farmer to collect enough 5-star reviews within the first 30 days of using Prosperly to move their score from 3.8 up to 4.0 and growing.
"Prosperly helped us increase our Google score surprisingly quickly. I couldn't recommend their review collection service enough."